Our terms and conditions
The following terms and conditions specifies our contract with you, our customer.
Making a claim
Claims for damaged items, incomplete orders or faults must be made within 24 hours of receipt of the goods. After this time claims will not be considered valid.
Your statutory rights
These terms and conditions do not affect consumer statutory rights.
Goods will be delivered to the delivery address given when you place your order. If you fail to take delivery we will try and contact you and re-arrange the delivery. We reserve the right to charge a further delivery charge if required. Every effort will be made to deliver your goods as soon as possible after your order has been accepted. However Cellophanebags Direct will not be liable for any loss or damage suffered by you through delays in delivery.
Prices are subject to change without notice - however, when an order has been placed we will always endeavour to honour that price. However in the rare circumstances where we have to increase the price we will advise you and offer you the opportunity to cancel the order. Every effort is made to ensure that the prices shown on our website are accurate at the time you place your order.
Payment for goods
Payment for the goods and delivery and applicable taxes can be made by any method shown on the website at the time you place your order. Payment shall be due before the delivery date.
All orders placed are subject to stock being available, if any item is out of stock, it will be sent as soon as possible. If there is likely to be a long delay, we will endeavour to contact you to advise of this. If an item becomes unavailable, we will contact you to advise of alternatives and give you the opportunity to cancel the original order. All orders from the web can be cancelled provided we have not already shipped the goods to you.
Changing your mind
You will have the option to withdraw your order for goods before they are shipped and also within 7 working days of the goods being received. In order for you to do this we do require you to send notice via email within 7 working days of receipt. The goods can be returned, in unused condition and complete in original packaging at your cost. The only circumstances in which you cannot withdraw your order is where you have used or damaged the goods which you have already received.
The receipt of our email order confirmation does not constitute the acceptance of an order, or confirmation of an offer to sell. Additional verification of information may be required prior to the acceptance of any order. An acknowledgement of your order will be sent to you via email when you place your order, but acceptance of your offer to buy the goods will not take place until after the payment is taken. Cellophanebags Direct reserves the right to decline the order for any reason.